Data Deletion

1. Send an email to the address below from the email address on your Kappi account.
   maria@asobi-labs.com
2. Use this subject line:
   Delete my Kappi account
3. In the body, tell us your business name or Instagram handle so we can verify the right account is being deleted.

We reply within 2 business days to confirm we received your request, and again once deletion is complete.

On a verified request we permanently remove:

• Your account’s sign-in record (email, mobile number, sign-in history).
• Your business profile: handle, contact details, timezone, and Instagram connection state.
• Your stored Instagram access token. We also revoke our access on Instagram’s side at the same time, so the token cannot be used again.
• All photos in your media library, and their notes, including any voice recordings and transcripts.
• All post drafts and post history, including captions and images.
• Comment and message notifications we received from Instagram for your account.
• Your WhatsApp messages with Kappi.
• Your membership record linking you to the business.

We do not delete content you have already published to Instagram. Use Instagram’s own tools to remove a post you published.

We complete deletion within 30 days of a verified request, typically within 7 days. We email you to confirm when it is done.

Our database provider (Supabase) keeps short-term encrypted backups for disaster recovery. Deleted records may remain in those backups for up to 30 additional days before they are overwritten. Backups are used only to restore service after a catastrophic data loss.

If you only want to disconnect Instagram but keep your Kappi account, go to Settings and disconnect there. This revokes our stored token immediately and stops Kappi from publishing to that account. You can reconnect later.

Go to Settings

For deletion requests or questions about this process.

Email

maria@asobi-labs.com

Mailing address

Asobi Labs, Inc. · 25 Kent Ave, Suite 401 · Brooklyn, NY 11249